Build your brand with each interaction.
It’s not easy to find a flexible team of experienced agents who understand your brand. Liveops provides that.
People-Powered, Tech-Connected
Welcome to Liveops, your strategic partner in redefining contact center outsourcing. We offer omnichannel solutions that integrate the power of human touch with advanced technology and AI. Our distributed network of virtual, brand-certified agents is dedicated to delivering exceptional customer experiences.
By partnering with Liveops, you entrust your customers to our skilled agents, while enjoying flexible support that scales with your needs. This allows you to focus on your core business while we ensure your customers receive the highest level of care. Experience the Liveops difference and take your CX to new heights.
Delivering better CX outcomes with the right talent at the right time.
Whether you’re facing a planned event, an unforeseen surge in demand, or simply looking to maintain a steady-state of operation, Liveops has you covered. Our advanced matching capabilities and flexible staffing solutions enable you to effortlessly adapt to any situation.
Experience the future of CX with Liveops.
Build your brand with better agents.
Liveops agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need.
Tackle demand with flexible talent.
Whether calls are slow or surging, a network of brand-certified agents flexes with demand.
Reduce your total cost of support.
With our model, there’s no need to overstaff. When call volumes are low, you pay less.
Not just good on paper.
With Liveops platform, you don’t pay for brick-and-mortar overhead. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease.
75-100%
Average flex to unexpected events
+2-3
Points above CSAT client goals, on average
25%
Faster speed to proficiency
15+
Years, average agent experience
Liveops agents take your brand’s success personally.
Liveops mobilizes reliable, brand-certified agents. The platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand’s success.
Award-winning distance learning ensures great CX.
Liveops’ award-winning certifications educate agents on your brand, preparing them to connect with your customers.
True flexibility attracts better agents.
The best agents aren’t looking for part-time. They want “right-time.” Our scalable platform lets agents define their availability.
Agent-entrepreneurs are motivated.
When agent success depends on how well they serve your customers, entrepreneurial agents don’t have to be told what to do.
What drives us at Liveops?
We’re here to improve people’s lives. Although we use a tech-enabled platform and philosophy to get it done, we’re a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.
We’ve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Without a doubt, they are the most organized company we’ve ever worked with.
Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Enterprises trust their customers to Liveops agents.
Your customers deserve the best at every touchpoint. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. It’s why we’ve led the industry in virtual, flexible agent services for more than 20 years. And, it’s why some of the biggest enterprise names trust Liveops agents to represent their brand.
Learn more.
Connect with us to find out how Liveops can help you build your brand with every interaction.